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Frequently Asked Questions
Quick answers to common questions about hotel bookings, check-in, and policies.
What are the standard check-in and check-out times?
Standard check-in time is 2:00 PM and check-out is 11:00 AM for most properties. Early check-in and late check-out may be available on request, subject to hotel availability and applicable charges. Specific timings are mentioned on your booking confirmation.
What is the cancellation policy for hotel bookings?
Cancellation policies vary by hotel and rate type. Many hotels offer free cancellation if cancelled 24–48 hours before the check-in date. Non-refundable rates are cheaper but carry no cancellation flexibility. The applicable policy is clearly displayed during the booking process and on your confirmation email.
What payment options are accepted for hotel bookings?
We accept all major credit and debit cards, UPI, net banking, and popular digital wallets. Some properties may require partial or full prepayment at the time of booking, while others allow pay-at-hotel. The payment requirement is shown clearly before you confirm your booking.
Is breakfast included in my hotel booking?
Breakfast inclusion depends on the specific rate plan you select. Look for "Breakfast Included" tags on hotel listings and during checkout. If your selected rate does not include breakfast, you can usually add it at the property directly upon arrival.
What ID documents do I need at hotel check-in?
All guests are required to present a valid government-issued photo ID at check-in — Aadhaar card, PAN card, passport, or driving licence are accepted at most Indian hotels. International travellers must present a valid passport. Some hotels may also require the card used for payment.
Can I modify my hotel booking after confirmation?
Modifications such as changing dates, room type, or guest count are possible for many bookings, subject to availability and the hotel's fare rules. To request a modification, contact our support team or use the My Bookings section in your account. Fare differences or modification fees may apply.
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